About the Role
The Customer Service Executive is responsible for ensuring a seamless customer experience by responding to queries/enquiries in a professional and timely manner. The role requires strong organisational skills, attention to detail, and an ability to problem-solve in a fast-paced environment. The successful candidate will have a customer focused approach, while always striving to deliver excellence.
Contract Type: Permanent (6-month probationary period).
Working Hours: 8:30am to 5:30pm, Monday to Friday.
Location: Blakes Cross, Lusk, Co. Dublin (option of hybrid working post probation).
Key Duties of the Role
Process customer orders received via the online booking system and email in line with company policies and procedures.
Deliver excellent customer service by responding to queries/enquiries promptly and professionally.
Coordinate cost-effective and efficient collection and delivery solutions to meet customer requirements.
Keep customers informed of order progress and any service updates or deviations.
Ensure all orders and requests contain accurate information and contact details.
Liaise effectively with internal departments and ACE agents.
Promote a positive and collaborative work environment by supporting colleagues.
Adhere to all Standard Operating Procedures (SOPs) and company processes.
Complete administrative tasks, including investigating, sourcing, processing, and reporting in a timely and efficient manner.
Essential Requirements
1-2 years’ customer service experience (via phone and email), preferred.
Proficiency in Microsoft Office.
Excellent Customer Service skills.
Excellent written and verbal communication skills.
Strong numeracy and literacy skills.
Ability to work as part of a team and on own initiative while adhering to tight timelines.
Strong attention to detail.
Professional, polite disposition.
Benefits
Competitive Salary
Hybrid Working Model (1 day working from home post-probation)
Company Pension
Employee Assistance Programme
Company Life Assurance
Up to 23 days annual leave (after 1 year of service)
If you meet the above criteria and are interested in applying, please send your
CV and cover letter to lmurtagh@ace-express.com.
This job description is intended to provide a general overview of the principal responsibilities and qualifications associated with this role. It is not intended to be an exhaustive list of all duties, responsibilities, or requirements. The successful candidate may be required to perform additional duties appropriate to the role, either now or in the future.
Ace Express Freight is an Equal Opportunities Employer